eMac Repair
I was trying to install iLife '05 on our 800 mhz eMac and the superdrive wouldn't even recognize the install dvd for the software. I called in and went through all the procedures to test. At the end they told me to take it to our CompUSA store for service. I happened to buy the AppleCare for that computer, so it is still under warranty (until October). This is the second time I've had a disk drive problem in my ten years of Mac ownership. I'm still waiting for the first time that I have to pay to get a Mac serviced, though. The guy at CompUSA had never checked a Mac in for service before, and I know he's been there for a long time. I guess that stands as a testiment to their reliability.
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